These terms of services are designed not to hinder creativity but to ensure the well-being and security of all individuals we work with. For both technicians and clients, the use of Matchstick Technical’s services will be taken as an understanding and agreement to the relevant terms.
If you have signed a contractual ToS document, those terms will take precedent and the following can be considered for informal/ demonstrative purposes
For Technicians
Note: All reference to “technicians” includes any individuals providing services to a client on behalf of the company (ie including crew and stage management work)
- All technicians are hired on a freelance basis and although we will attempt to distribute work evenly, are not owed work.
- The company will take a 15% cut of the overall show fee, compensating for administrative work, sick pay and equipment. The remaining 85% divided between the working technicians as is relevant to the labour provided.
- Whilst technicians maintain the right to refuse any job offered, backing out of a job within 48 hours without offering a replacement will be potential grounds for either termination or a lower priority in assigned jobs.
- Should a job be taken with the knowledge that the technician will miss some days, these days will be unpaid as they were intentionally unworked.
- In an offer of good faith, the company offers to pay 50% of the day’s (averaged if necessary) pay should a tech be sick or forcibly unable to run the show. Any suspicion of dishonesty will be grounds for termination with no further work assigned with only 1 warning,
- In a further offer of good faith, technicians can, upon request be paid their owed fee immediately after completing the work. All jobs will be paid within 3 weeks of the final day of work unless otherwise agreed on a case by case basis.
- Should a technician bring a new client to the company, they will be offered a bonus of 10% of the first job taken with the client
In the interest of transparency, all regular technicians will be informed of or, when relevant, offered a vote on any changes to terms of service (both for clients and technicians)
For Clients
As a company, we hold strict requirements for our clients in order to protect our technicians as that security allows us to provide the best possible services. The violation of these terms may lead to the termination of any agreed future jobs or potential blacklisting from the company.
- Disrespect or poor treatment of our technicians will not be tolerated in any circumstances. Our technicians reserve the right to walk out of any job and, should any mistreatment (including but not limited to: the sue of foul or derogatory language, belittlement and malicious actions) from the client or client’s associates be proven, the client will still owe the full show rate for given days
- Unless otherwise discussed and agreed upon prior, all invoices are to be paid within the invoice deadline, set as a standard at 2 weeks from the final day of work.
- To ensure adherance to these dates, a late fee of an additional 50% of the overall show fee will be charged on payments submitted beyond the deadline without prior discussion.
- Should a job be cancelled within 48 hours of the performance, a fee of 50% of the show fee will still be owed as the cost of services includes booking out the technicians’ time.
- Should a job require a technician beyond the agreed hours, they will be owed an overtime rate of either 1.5x the hourly rate or £40/hr (charged half hourly) for flat rate contracts.
- Should a technician fail to attend a show, either a replacement will be provided at no added cost or the client will be refunded the performance’s full fee
- This does not apply to tardiness unless the technician is unable to run the show
- Clients are entitled to request a specific technician in our roster however, this does not ensure their presence and cancellation terms will still apply if another technician is provided
- The company holds no responsibility for the online presence of technicians
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